Purple Heron Hospitals reserves the full right to cancel/refuse the service in case of any illegal/mal activity performed via online payment gateway.
Cancellation request must be filled within 15 days from the date of payment and will be accepted through email on the following address: Info@purpleheronhospitals.com
If the request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within amount of days
In case OPDs or appointments are canceled or postponed by the Doctor due to any reason, we will attempt to contact you and you may book new appointment as per your convenience or visit our hospital i for new booking
If any payment is due to be refunded with respect to any consultation/service etc. it will be initiated only after the same is duly approved by the competent authority of the hospital to issue the refund in accordance with the applicable hospital policy.
The refund process will be initiated once after confirmation that services has not been provided to the applicant. Refund claim receive from the applicant will processed after approval from the competent authority.
All Bank processing charges of credit card / software vendor in the event of refund due to cancellation of consultation/service etc. by patient will be deducted from the refund of the payee.
Refunds will be credited back to the original credit card used for the payment within 30 days from the date of receiving the refund request.
Refunds will be done only through the original mode of payment, the amount to be refunded will not be inclusive of discounts thus you will be refunded only for the amount you were charged.
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